Communicates clearly
Makes services easy to use
Provides accessible information
Encourages questions and shared decision-making
Supports people to find and use trusted health information
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Health literacy is not just about people's skills. Organisations also have a role in making information and services easier to find, understand and use.
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Tip 1:
Assume that everyone may find health information difficult at times. Make it easier for all people to access, understand and use your information and services.
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Tip 2:
Write and communicate in a way that people can understand the first time they read or hear it. Avoid jargon and explain technical terms clearly.
Don't assume people understand important information. Use approaches such as Teach-Back and Chunk and Check by asking people to explain information in their own words.
Ask people to explain information back in their own words. This helps check that your explanation was clear and identifies any misunderstandings.
Break information into small, manageable sections and pause regularly to check understanding. This helps prevent information overload and gives people the opportunity to ask questions.
Use open-ended questions such as "What questions do you have for me?" rather than "Do you have any questions?". This helps people feel more comfortable.
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Free course
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Delivery: Online
Who is this course for?: Health and social care professionals
Length of course: 40 minutes
